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Updated On-Sale Ticket Purchasing Procedures

Wednesday, June 16

2021 California Mid-State Fair ON-SALE DAY TICKET PURCHASING PROCEDURES

10:00 A.M. Public On-Sale

INTERNET PURCHASING ONLY!! Click here to Purchase

• Six (6) ticket limit per show per customer (unless specified differently by Artist Management). This policy is in effect to discourage unfair ticket buying practices.

• We reserve the right to cancel any or all customer orders and tickets without notice to you if you exceed the posted ticket purchasing limits.

Customer orders are associated with the same name, email address, billing address, credit card number or any other information. This includes all tickets purchased via the internet or counter sales.

• Accepted methods of payment: Visa, MasterCard, American Express or CMSF Gift Card.


General Internet Purchasing Instructions:

• You must be on our website www.midstatefair.com to purchase tickets directly from us. Be sure to check the website address carefully, as you may be on a third-party selling site and the California Mid-State Fair is not affiliated with any third party selling sites - if you purchase from a third party website, you do so at your own risk! We will not be able to assist you with purchasing questions or concerns.

• Select the show you are purchasing. Select the number of seats and price level you are wanting to purchase, and press continue. The best available seating will be displayed on your screen for the selection you made. Select release seats to select again or payment to continue. At this time, you will select delivery method, Mobile or Print at Home, and continue with your patron account number or create new patron. Once your patron information is complete and correct on the screen, you will need to enter your payment and complete your sale. At this point once payment is processed…. Your Sale is Final.

Questions or concerns please contact us at tickets@midstatefair.com

- ALL SALES ARE FINAL -

NO REFUNDS ON LOST, STOLEN, DISPUTED OR DESTROYED TICKETS


Click here for Pricing Information


BOX OFFICE 2021

Entertainment

The California Mid-State Fair Entertainment announcements are made available via the website, social media and public media announcements once final approval has been received by the Entertainer’s Management on the following: the date of the show, the on-sale date, the show pricing.

Purchase Tickets

IT IS THE PATRON’S RESPONSIBILITY TO REVIEW, UPDATE AND VERIFY ALL ACCOUNT INFORMATION INCLUDING BUT NOT LIMITED TO MAILING AND/OR EMAIL ADDRESSES PRIOR TO PURCHASING TICKETS.

- WEBSITE / INTERNET

The only way to purchase concert tickets for this year’s (2021) Budweiser Concert Series, prior to July 1st, is via the internet at www.midstatefair.com.

Tickets may be purchased via the internet using Visa, MasterCard or American Express.

There is a seven (7) minute time limit for placing internet orders. In order to expedite your order, you need to have the following ready to process:

1) your Visa, MasterCard or American Express number with a valid expiration date and CVV number or CMSF Gift Card;

2) your correct credit card billing address;

3) your account I.D. and password. (if you do not have an account please set up prior to purchasing for quicker check out procedures.)

DO NOT hit the “BACK” Key on the browser or you will return to the main page, lose all your tickets in queue and you will have to begin again.

DO NOT open multiple browsers on your computer or you may jeopardize the seating location you have on the original buying page.

Your credit card WILL BE charged at the time of purchase.

Your sale is considered FINAL once credit card approval has been received and the sale is complete - PLEASE REVIEW YOUR ORDER CAREFULLY PRIOR TO COMPLETING YOUR TRANSACTION.

ALL SALES ARE FINAL!! THERE ARE NO REFUNDS OR EXCHANGES

FOR LOST, STOLEN, DISPUTED, OR DESTROYED TICKETS

IMPORTANT NOTICE: In some cases, an authorization will be placed on a customer’s debit card multiple times in an attempt to complete the transaction creating several holds on the USER’S debit account. This often happens when the credit card processing company requires additional verification such as a CVV, Zip Code, address or when the USER’S information is incorrectly provided or mistyped initially, or the USER’S debit card information does not match the information that was entered in the customer’s ticket account. These pending holds may temporarily lower the available balance in the USER’S debit account and may take up to several days to clear. It is the USER’S responsibility to contact their financial institution with any questions

- BOX OFFICE

WALK-UP SALES AT THE CALIFORNIA MID-STATE FAIRS BOX OFFICE ARE NOT AVAILABLE AT THIS TIME.

JULY 1, 2021 – CALIFORNIA MID-STATE FAIR BOX OFFICE WILL OPEN FOR SEASON PASSES, CONCERT TICKETS AND ONE DAY ADMISSIONS SALES.

Limited hours or operation: Monday – Friday 9:00 am – 4:00 pm for walk up transactions only.

- DAY OF SHOW The Grandstand Box Office is located on the California Mid-State Fairgrounds outside the Main entrance into the concert venue. The Grandstand Box Office accepts Cash, Check, CMSF Gift Card, Visa, MasterCard or American Express. (A Valid ID is required for all purchases paid for by Check or Credit Card).

The California Mid-State will not accept Checks or Credit Cards that are not presented by the person whose name appears on the account or Credit Card. Minors will not be permitted to use credit cards or checks, even with parent’s written permission.

Ticket Delivery Methods

On-Line Purchasing- All tickets will be sent electronically via Mobile Delivery or Print at Home delivery. You will receive two (2) emails from orders@midstatefair.com

.

NOTE: Purchasing tickets during THE ON-SALE OR DIRECTLY AFTER, your only option at the time of purchase will be DELAYED TICKET DELIVERY. Please be prepared for up to a 15-day delivery delay.

- One email will be your order confirmation at the conclusion of your purchase with the subject line: “Ticket Purchase Confirmation”

- One email will be your tickets which will be sent electronically to the email address listed at time of purchase with the subject line: “Your California Mid-State Fair Mobile Tickets” or “Your California Mid-State Fair Print at Home Tickets”

*Note that with delayed delivery, you will receive your confirmation email immediately, but your tickets up to 15 days later.

- One email will be your order confirmation at the conclusion of your purchase

.

Please check to be sure your email address is correct at the time of purchase.

Mobile Delivery

There is no additional cost for Mobile Delivery. Tickets are delivered directly to your e-mail (the e-mail address as entered into your account). Your tickets will be sent to your email right after purchase with the exception of On-Sale days in which tickets may take up to 15 days for delivery. From your Mobile Device, open the email with your tickets

attached. Please download and save these to your Apple ‘wallet’ or Google Pay “phone” prior to coming to fair. If you cannot get these downloaded to your phone, you can print out the PDF version or take a screen shot of the QR Code; that is scannable as well. For the PDF, you will need Adobe Acrobat Reader 4.0 or higher. If you don’t have Adobe Acrobat Reader, you can download it free from the internet. You will receive two (2) emails from us: your order confirmation (this email only confirms your order with us and is not and cannot be used as entry) and another email that will contain a link to your Mobile Tickets in two forms; a passbook file and a PDF attachment. You can print them at any time however, you must print your tickets prior to your arrival at the Fairgrounds. From “My Account”, you can transfer ticket(s) them to others in your party who will be attending the show so that they can print out their own tickets and meet you at your seats. You must be able to open your barcode or QR code on your phone to scan at the gate, so it is strongly recommended to prepare this in advance as the wireless signal is not reliable with 14,000 of your friends all using it! Like regular tickets, the barcodes/QR codes can only be scanned once after which they will then become invalid for entry. If multiple copies of the ticket were printed or shared the FIRST Mobile ticket that is scanned thru the Grandstand entry gate will be the ticket that is permitted into the venue, no exception! If you haven’t received the second email with the passbook + PDF attachment of your Mobile tickets - Go to your CMSF Account and check your order - log into your account, choose “Re-Issue Tickets”, and follow the directions provided. If your order is not in your account, contact us for help and have your confirmation number available.

Print @ Home

There is no additional cost for Print @ Home ticket delivery. Tickets are delivered directly to your e-mail (the e-mail address as entered into your account). Your tickets will be sent to your email right after purchase with the exception of On-Sale days in which tickets may take up to 15 days for delivery. For Print @ Home tickets, you will need any inkjet or laser printer (color or black & white) with a resolution of 300 dpi or more and Adobe Acrobat Reader 4.0 or higher. If you don’t have Adobe Acrobat Reader, you can download it free from the internet. You will receive two (2) emails from us: your order confirmation (this email only confirms your order with us and is not and cannot be used as entry) and another email that will contain a link to your Print @ Home tickets as a PDF. You can print them at any time however, you must print your tickets prior to your arrival at the Fairgrounds – there is not a printer available for use. You can forward them to others in your party who will be attending the show so that they can print out their own ticket(s) and meet you at your seats. Your Print @ Home ticket will be scanned at the gate for entry into the venue and like regular tickets the barcodes can only be scanned once after which they will then become invalid for entry. If multiple copies of the ticket were printed the FIRST Print @ Home ticket that is scanned thru the Grandstand entry gate will be the ticket that is permitted into the venue, no exception! If you haven’t received the second email with the PDF attachment with your Print @ Home tickets - Go to your CMSF Account and check your order - log into your account, choose “Re-Issue Tickets”, and follow the directions provided. If your order is not in your account, contact us for help and have your confirmation number available Your Print @ Home ticket can also be scanned directly from your phone as long as the barcode is clear.

CMSF Box Office / Grandstand Box Office- Tickets purchased at the Box Office July 1st or “Day of Show” directly from the Grandstand Box Office will receive their tickets at the time of purchase.

Your sale is considered FINAL once credit card approval has been received and the sale is complete - ALL SALES ARE FINAL!! THERE ARE NO REFUNDS OR EXCHANGES

FOR LOST, STOLEN, DISPUTED, OR DESTROYED TICKETS

Seating Location

Seating in the Chumash Grandstand Arena for 2021 Budweiser Concert Series will consist of Golden Circle Reserved Seating or General Admission Seating.

- Golden Circle Reserved Seating is located on the grandstand floor, center stage. The Section number, Row Letter, and seat number are located on your electronic or hard stock ticket.

You must purchase a reserved seating ticket to sit in the area.

- General Admission Seating is located within the venue in any area available for open public seating on the venue floor or in the grandstands.

Please check the map on the web site to find the general location of your seat.

Junior Fairboard members and Grandstand Event staff are available to provide assistance inside the venue.

Equal Access, Interpreters, Service Animals, Conduct and Smoking

The California Mid-State Fair is committed to providing all guests with a safe and enjoyable experience.

- Equal Access Seating

Designated ADA seating can be purchased through the internet by selecting the designated ADA seating link is located at the top of the buying page. Select Accessible Seating Options (also identified by the ADA symbol). This will bring you directly to the ADA seating map for seat selection. Equal access seating is available upon request. Accessible seating locations are intended for use by individuals with disabilities and their companions. Those purchasing wheelchair seating may purchase one (1) wheelchair seat and one (1) attendant/companion seat. Any additional seats must be purchased in the seating areas directly behind the ADA seating (Sections 3 & 4) of the grandstand. If you have any assistance or have any questions we ask that you please email the box office at tickets@midstatefair.com.

On the night of show, and if space allows in the ADA seating area, we will make every effort to accommodate your entire party in the ADA seating by bringing in additional companion seating. All attendees for a paid concert must pay for their seat/ticket. .

- Equal Access Parking

The California Mid-State Fair offers equal access parking, located in the Main Parking Lot on Riverside Avenue. Standard parking rates do apply. Please be aware that even ADA parking can become impacted on busy days as it is filled on a first-come, first-served basis. The spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. We encourage you to arrive early, especially if you are attending a scheduled, reserved seat event at the California Mid-State Fair. When you arrive, please let the parking attendant know that you require ADA parking and they will direct you to the appropriate locations if available.

- Sign Language Interpreters

With at least a ten (10) business day (M-F) notice, we can provide a sign language interpreter for hearing-impaired guests. Please email Kim Daily, Box Office Manager, at kim@midstatefair.com.

- Service Animal Policy

Service animals are permitted.

- Disorderly conduct

The California Mid-State Fair reserves the right, to refuse admission to, or eject, any person whose conduct is deemed disorderly, who uses vulgar or abusive language or who fails to comply with California Mid-State Fair’s Code of Conduct without refund of any amount paid.

- No Smoking in the Grandstand

No smoking or other use of tobacco products (including, but not limited to, cigarettes, marijuana, pipes, cigars, snuff or chewing tobacco) is permitted in any part of the California Mid-State Fair Grandstand. The California Mid-State Fair reserves the right to eject, any person who fails to comply with California Mid-State Fair’s “No Smoking in the Grandstand” without refund of any amount paid.

Ticket Purchasing Limits

ON-SALE DAY GENERAL INFORMATION:

ON-SALE DAY:

There is a SIX (6) ticket limit per show per customer order during all on-sales (unless specified differently by Artist Management). This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all customer orders and tickets without notice to you if you exceed the posted ticket purchasing limits. Customer orders that are associated with the same name, email address, billing address, credit card number or any other information will constitute cancelation.

Generally, after 48 hours from the completion of the on-sale an increase in purchasing limits will be permitted.

ON-SALE TIMES:

On-Sale dates and times are agreed upon and approved with Artist Management. Fan Club Pre-sales and VIP package sales are determined by Artist Management.

On sale dates, times and purchasing methods are subject to change per show, so please review press releases and/or website carefully for specific information pertaining to each show.

Reprinting / Reissue

Reprinting is NOT available for tickets purchased directly from the Box Office or Grandstand Box Office.

To reissue your electronic tickets online, please sign in to My Account, click on "Manage My Account", and then "Re issue Electronic Tickets/Items". This option is available only if your tickets were originally issued as electronic. Not all events or ticket types will be available to reissue.

Please only use the electronic ticket reissue feature if you have lost or misplaced your electronic tickets and it has been at least 45 minutes since you purchased electronic tickets

All reprinting or reissuing of tickets done by Box Office staff will be subject to additional fees charged to the customers. Fees range from $5.00 to $15.00 per ticket. Fees are as follows: $5.00 per ticket prior to show day, $10.00 per ticket on show day and $15.00 per ticket for all tickets reprinted a second time.

IMPORTANT: When a ticket is reprinted the computer will automatically cancel the original ticket’s barcode and issue a new barcode to the reprinted ticket. At that point the original ticket is invalid and cannot be used for entry into the Fairgrounds or Grandstand area depending on the ticket purchased.

Questions:

If you have any questions or concerns, please reach out to us at tickets@midstatefair.com

ALL SALES ARE FINAL!!

TAKE CARE OF YOUR TICKETS AND PUT THEM IN A SAFE PLACE

THERE ARE NO REFUNDS ON LOST, STOLEN, DISPUTED OR DESTROYED TICKETS





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